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Presalesu06

Pre-Sales Technical Support

Our pre-sales technical support team is made up of experienced engineers who are dedicated to understanding your project needs and providing you with comprehensive technical solutions. Our services include, but are not limited to:

  • Equipment Selection

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    Based on your project requirements, site conditions, and specific needs, we'll recommend the most suitable equipment, such as Active Power Filter (AHF), Static Var Generator (SVG), and so on, to ensure the stable operation and performance of your system.

  • System Wiring Diagram Design

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    Our engineers will design the most suitable system wiring diagram according to your equipment configuration, ensuring the safe operation and maximum efficiency of your equipment.

  • Physical Dimension Planning

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    Depending on your site conditions and equipment layout needs, we'll provide appropriate installation suggestions and cabinet designs to facilitate the installation and use of the equipment.
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After-Sales Service

We provide comprehensive after-sales services, including:

● Free Repair Service: We provide a robust warranty that covers all equipment repairs, including inspections, adjustments, and fixes within warranty period, ensuring your equipment operates flawlessly without any additional costs.
● Replacement Service: Depending on the usage and fault level of the equipment, we may provide a replacement service to ensure your equipment is always in the best condition.
● Remote Support: Our technical team can provide remote support, assisting you with equipment issues via phone or online tools.
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Training Services

We offer comprehensive training services, including:

● Equipment Operation Training: We provide equipment operation training for users, engineers, and on-site operators, including basic operation of the equipment, use of advanced features, and so on.

● Equipment Maintenance Training: We offer equipment maintenance training, including daily maintenance of the equipment, troubleshooting, parts replacement, etc., to help you and your team use and maintain the equipment more effectively.

● Customized Training: Based on your specific needs, we can provide customized training services, including operation and maintenance of specific equipment, solutions for specific scenarios, etc.

Product Upgrades

We are committed to continuous technological innovation and product upgrades:

● Product Upgrades: We continuously optimize our products, providing SVG and AHF for all voltage levels in low voltage, supporting both 50Hz and 60Hz networks, and compatible with both 3P3W and 3P4W power grids.
● Technological Upgrades: Our R&D team always keeps an eye on the latest developments in power electronics technology. Through continuous research and development, we apply the latest technological achievements to our products.
● Equipment Upgrades: We offer equipment upgrade services, including hardware upgrades and software updates, to enhance the performance and efficiency of the equipment.
● Upgrade Notifications: When our products have new upgrades or updates, we will notify you promptly to ensure you can enjoy the latest technological achievements.
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